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Why Pangea Foundation Service—Unscripted™


In the world of Software-as-a-Service, "Service" stands for technical consulting, project management, and requirements definition. Plus software design, software development, and ease of use… along with education, support, upgrades, maintenance, and backups… we don’t care. Whatever "Service" is, we deliver it. And we deliver it with lots more love than any other software company out there.

At Pangea Foundation, delivering award-winning service isn’t about following a one-size-fits-all "canned" script. After all, every nonprofit is different. How do we ensure success? We bring both strategic and tactical clarity to your goals, using years of best practices and proven methodologies. Contradiction you say? Not so! We’re adamant about following best practices, but we’re flexible about adapting to the way you like to do things. (Unless you don’t want that—we can be flexible.)

At the heart of our service philosophy is a deep commitment to understanding the essence of your mission—the focus of your desired impact—using a sophisticated methodology we call "Listening Carefully" (patent pending). Sure, there’s a little more to it than that, including the services listed below.

But the basic point is this: At Pangea Foundation we’re not about doing things just because "that’s the way it’s always been done." There aren’t any dead guys’ names on our door—so we’re not bound to obey the tenets of the self-proclaimed oracles of yesteryear. There are no formulas, cues, or "canned" templates. Our focus is serving you. Just you. So we adapt. We adjust. We assimilate. And that’s what we mean by Service—Unscripted.

Technical Consulting

You understand that software is essential for expanding your impact. We help you develop a custom strategy that maps your goals into a technical blueprint. Using years of best practices and proven methodologies—(We’ve been doing this for 27 years!)—our experts will guide you from concept to launch, and beyond.

Project Management

At Pangea Foundation, project management is grounded in the understanding that our primary goal is to meet your expectations each and every step of the way. Your project manager works with you to ensure that you have a customized course of action that gets you and your teams up and running quickly.

Requirements Definition

Instead of capturing design requirements and eliciting feedback using long, drawn-out, textual documents, we use visual software simulations so you can not only see the exact final user interface ahead of time, you can experience it firsthand. This way you can flush out missing details—before any code is written.

Design & Development

A key part of any custom software initiative is understanding how users will move through your software. It’s more than a few web pages and a database. You’ve got to define role-based access, what happens when a wrong password is entered, and so on. We guide you the whole way, making it simple… and dare we say fun.

Ease of Use

We design software to be easy, easy, easy—easy to learn, easy to use, easy to manage. Just plain easy. It’s geared for "part-time techies", which is code for saying: if you can use a keyboard and a mouse, you can use our software. It’s so easy you’ll be totally giddy. (Unless you don’t want to be… that’s cool.)

Education Services

Our education services include everything from customized training manuals to personalized training delivery to ongoing education via blogs, forums, and wikis. Personalized training options include: one-on-one phone-based training via the web; remote webinars; on-site training; and custom training videos.

Support Services

We get it: There’s a lot at stake when you launch a new software system—not just the success of the project, but also your reputation. You need to deliver on the goals you’re trying to achieve. And to do that, it will take top notch support. Our support team is client-focused, professional, and eager to help.

Automatic Upgrades, Maintenance & Security

Our SaaS delivery model frees you from the costs and hassles of buying, maintaining, and replacing aging hardware. We take care of the maintenance, security, and backups automatically. Plus, software upgrades and innovations are seamlessly applied and invisible. You can have it all—without any effort on your part.

Want more details? View our company fact sheet or get in touch with us now.

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